Answer, or lose the case
40%
of law firms answered the phone in a 2024 secret-shopper test, and 33% answered an email. 48% could not be reached at all.
Answered the phone40%
Answered an email33%
Source: Clio Legal Trends Report 2024 (sells law firm software)
The example promises a reply in 15 minutes and puts call, text, chat and a short form on every screen.




